Refund policy

Return and Refund Policy

At Cozy Old Dog, we want you to love what you ordered. If you're not completely satisfied, we're here to help.

Returns We accept returns within 30 days of delivery. Items must be unused and in their original condition. To initiate a return, please contact us at [your email] with your order number.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery and we'll make it right.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.